Recently, members of the public Mr. Chai Magotan sedan front bumper rub injury, he Fung Hing Road a formal 4S shop maintenance, the maintenance staff did not inform him in case the vehicle secretly replace the condenser. In this regard Mr. Chai believes, 4S vehicle maintenance shop to expand the scope of cheating is suspected.
Reflects the owner
4S repair shop without permission to expand the scope of
February 17, members of the public Mr. Chai driving Magotan sedan, Ring Road at the southeast corner of the city parking, the front bumper of the vehicle and guardrail occurred rub. Insurance company checked the scene, he drove up on the 20th Fung Hing Road Hengfeng four stations FAW-Volkswagen 4S shop for repair, maintenance staff to issue him a pick-up checklist, the document reads: front bumper, big box, grille, wheels, tires. Mr. Chai on the documents signed, and then enter the vehicle maintenance procedures.
February 28, Mr. Chai pick up the car to the 4S shop, find the cost of a single settlement, in addition to the previous documents above 5 parts costs, more a fee of 2029 yuan, this part is the condenser of the vehicle. Why replace the condenser? How damaged condenser may reverse? When replacing Why not say hello to him? Mr. Chai said that although the accident costs are borne by the insurance company, but he felt 4S shop secretly agreed not to seek his replacement condenser, is interested in expanding the scope of the accident vehicle maintenance.
4S shop to respond
Not timely communication work negligence
Yesterday afternoon, the reporter went to Mr. Chai and FAW-Volkswagen 4S shop Hengfeng four stations. For Mr. Chai has not been agreed, 4S shop to replace the condenser regarding why? Service Director Service Department Wang Xin said that the condenser is in the overhaul of the vehicle after the damaged parts found problems, and expand the scope of the maintenance issue does not exist. Without prior communication with the owners, the store employee was negligent.
Wang Xin said, when the vehicle was sent to "front bumper, big box, grille, wheels, tires," five parts more obvious at a glance, and then maintenance personnel on the pick-up documents for five members were to fill and get the owner's signature recognition. But the demolition process before maintenance, maintenance personnel discovered the presence of the condenser of the vehicle is damaged, replace the condenser, the only member of their staff with the insurance company and confirm the nuclear damage, and did not tell the owner Mr Chai, also he did not seek their consent, so Mr. Chai caused dissatisfaction.
Wang Xin said, according to the provisions of the general situation in the vehicle repair process, even if the costs borne by the insurance company, repair parts should be informed in advance of each customer, the customer agrees to seek maintenance. If the customer does not agree to replace some of the components, the original car parts feel good, the insurance company will respect the views of the owners. Mr. Xiang Chai this thing they apologize and give him some compensation for vehicle maintenance.
Industry regulators
Owners have the right to be informed of maintenance
Automotive repair industry management office staff said in Xi'an, according to "motor vehicle maintenance regulations," vehicle repair, maintenance for the owners of each member shall have the right to know, the maintenance unit repair problems found after the dismantling of the vehicle components should also be promptly inform the owners. If a repair place other than the agreed there is a problem, either repair or dismantling must inform the owners before they can be implemented. If the repair process in case the owner did not inform unauthorized removable vehicle components, are violations. As the owner can keep good notes related to the future as evidence of rights complaints.
Reporter intern Wang Cai Lei Yao
Rights Information
May consumer rights enforcement activities undertaken City of Industry
WASHINGTON (intern reporter Song Jie Wei Yi Chen) reporter yesterday from the Municipal Industrial and Commercial Bureau, to carry out the laws and regulations in March Awareness Month events, January consumer rights enforcement activities, and jointly organized the "3.15" live and City Consumers Association large-scale publicity and consultation activities, receive the majority of consumers, on-site receiving consumer complaints.
According to reports, laws and regulations Awareness Month activities mainly promote the business sector to implement the "New Consumer Law," "penalties" new initiatives work, new achievements, widely publicized "Advertising Law", "Trademark Law", "industrial and commercial administrative departments to deal with consumer complaints "and other laws and regulations to enhance public awareness; the same time, vigorously carry out advocacy" spending is the first operator to ask and pay compensation system "and other systems, to enhance" the ability to self-discipline, self-enterprise. "
Meanwhile, the city Commerce and Industry will organize monthly consumer rights enforcement activities. Combined with the quality of goods and services related to the field of special rectification circulation and consumption during the Spring Festival period double rights enforcement inspection, the business sector will further increase market inspection efforts, focusing on increasing sales of fake and shoddy goods and false propaganda, mandatory spending, consumer fraud, Online shopping does not fulfill obligations seven days no reason to return illegal crackdown investigated a number of typical cases, exposure serious violations of consumer rights violations.
In particular, the City of Industry, and the City Consumers Association will jointly organize the "March 15" large-scale field publicity and consultation activities, receive the majority of consumers, on-site receiving consumer complaints, to further promote the business sector in the implementation of the "New Consumer Law" strengthen key areas of law enforcement supervision, maintenance, new initiatives a fair and competitive market order and so on.
Tip rights
City Consumers Association last year inventory of consumer complaints
Hot car repair complaints
WASHINGTON (intern reporter Song Jie Chen Wei Yi) Recently, Xi'an Consumers Association said in inventory of consumer complaints last year, the Consumers Association last year, the city received a total of consumer complaints 3385, 3249 resolve to address the rate of 96 percent, consumers to restore economic losses of 353 million yuan. Among them, health care products, car, house, etc. bothering most headaches for consumers.
2015 Urban Consumers Association received 242 complaints of health care products, health care products elderly complaint is still hot consumer complaints and difficulties. Complaints should include: number of health care products in advertising, to exaggerate the effect, do illegal propaganda effect, even fraudulent use or misuse of the name of national medical research institutions were selling; to free medical, free to listen to health talks, with book name, using the network , telephone and other means of illegal postal marketing health care products, make invalid refund as promised, to induce elderly deceived consumers. To this end, City Consumers Association to remind: Consumers in the purchase of health food products, to be rational consumption, guard against being cheated, should not believe that individual unscrupulous businessmen false hype.
As automobile consumption increased year by year, emerging issues, CASE became difficult problems to solve. Including: businesses do not pay on time after delivery of the vehicle; the use of a new car purchase soon quality problems, require businesses to return rejected; after-sales service is not standardized; the price opaque parts not only for repair and so on. To this end, City Consumers Association reminded consumers purchase should sign a written contract stipulating the rights and obligations of both parties, a clear case of default, the defaulting party shall bear any responsibility, and how to take responsibility. At the same time, the maintenance repair to clear inventory, when the mechanic, parts replacement and other matters.
2015 Urban Consumers Association received a total of 309 complaints Building Materials, such complaints becomes difficult mediation rights difficult. The complaints were mainly related to: the purchase deposit, easy to difficult to pay back when the time; houses leaks, cracks in the wall and other quality problems; not by contract to deliver housing. To this end, City Consumers Association to remind buyers should be careful to sign a contract, do not believe in verbal promises. Also, note that the word "deposit" "down payment." "Deposit" is a way of security, punitive, as buyers breach of contract, the right to request return of the deposit. The "deposit" current law does not specify, in accordance with the return of both sides to implement the agreement through consultation
No comments:
Post a Comment